Refund Policy

30-Night Sleep Guarantee

Recovery takes a little time. That's why every Sloomish Recovery Pillow comes with a 30-night guarantee — enough nights to actually notice a difference, not just a rushed trial.

How it works

Try the Recovery Pillow for up to 30 nights from the date it arrives. If it's not working for you, we'll offer a full refund - no complicated hoops to jump through.

What's eligible

Request must be made within 30 nights of delivery Original proof of purchase (order number or receipt) One return per customer, per household

What to expect

Email hello@sloomish.com with your order number and a quick note on how it's going We'll send you return instructions Once your return is received, refunds are processed within 7 business days to your original payment method

A couple of things to know

Shipping costs to return the item are the responsibility of the customer, unless the pillow arrived faulty or incorrect Pillows showing damage beyond normal use, or missing the original cover, may not be eligible for a full refund — we'll always let you know before finalizing anything This guarantee applies to the Recovery Pillow only; other items follow our standard 14-day return policy [adjust if you want this to apply store-wide]

Faulty or incorrect items

If your pillow arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery — we'll sort a replacement or full refund, including return shipping.

We stand behind this pillow because we've built it to actually work. If it doesn't work for you, we don't think you should have to keep it.