Last updated: 22/07/2026

Sloomish ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

Information you give us directly:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our payment provider — we do not store full card details)
Any information you provide when contacting customer support

Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site, referring website
Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and returns
Communicate with you about your order, account, or customer support requests
Send marketing communications, where you've opted in (you can unsubscribe at any time)
Improve our website, products, and customer experience
Run and measure the performance of our advertising, including on Meta (Facebook/Instagram) and Google
Comply with legal obligations
3. Sharing Your Information

We don't sell your personal information. We share it only where necessary, with:

Service providers who help us operate our business — e.g. Shopify (our ecommerce platform), payment processors, shipping and fulfillment partners, email marketing tools
Advertising platforms (e.g. Meta, Google) for the purpose of running and measuring ads — this may involve sharing limited data such as hashed email addresses for audience matching, in line with those platforms' own privacy terms
Legal or regulatory bodies, where required by law

Each of these providers is only given the information necessary to perform their function and is required to handle it securely.

4. Where Your Data Is Stored

Your data may be stored or processed in Australia or overseas, depending on the location of our service providers (e.g. Shopify's servers). Where data is transferred overseas, we take reasonable steps to ensure it's handled in line with the Australian Privacy Principles.

5. Cookies

We use cookies and similar technologies to:

Keep items in your cart as you browse
Remember your preferences
Understand how visitors use our site
Support advertising and retargeting (e.g. showing you relevant ads on other platforms)

You can control or disable cookies through your browser settings, though some site features may not work properly if you do.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and legitimate business retention needs (e.g. tax/accounting records)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at hello@sloomish.com .

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access, including using secure, PCI-compliant payment processing and restricting access to personal data to those who need it to do their job.

8. Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, with the "last updated" date revised accordingly.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@sloomish.com .

You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you have unresolved privacy concerns.