Terms of Service

Last updated: 22/07/2026

Welcome to Sloomish. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to these Terms.

1. About Us

Sloomish is operated by Sloomish. For any questions, contact us at hello@sloomish.com.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

Use the site in any way that could damage, disable, or impair it
Attempt to gain unauthorized access to any part of the site or our systems
Use automated tools (bots, scrapers) to access or collect data from the site without our permission
3. Products and Pricing
All prices are listed in AUD and include GST where applicable, unless stated otherwise
We reserve the right to change prices, product descriptions, and availability at any time without notice
We make reasonable efforts to display product colors, materials, and details accurately, but slight variations may occur due to photography, lighting, or screen display
4. Orders and Payment
By placing an order, you're making an offer to purchase, which we may accept or decline
We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability — if this happens, you'll be notified and refunded in full
Payment is processed securely through [payment provider, e.g. Shopify Payments / Stripe]; we do not store your full payment card details
5. Shipping
Shipping timeframes provided at checkout are estimates, not guarantees
Risk of loss or damage passes to you once the item is delivered to the shipping address provided
See our Shipping Policy for full details
6. Returns and Refunds

Our 30-Night Sleep Guarantee and return process are outlined in our Refund Policy. This is in addition to, and does not limit, your rights under Australian Consumer Law.

7. Intellectual Property

All content on this site — including text, images, logos, and design — is owned by or licensed to Sloomish and protected by copyright and trademark law. You may not reproduce, distribute, or use our content without written permission.

8. Product Use and Disclaimer

Our products are designed for general comfort and lifestyle use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a pre-existing medical condition or concern, please consult a qualified healthcare professional before use.

9. Limitation of Liability

To the maximum extent permitted by law, Sloomish is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, or right that cannot lawfully be excluded under Australian Consumer Law.

10. Third-Party Links

Our site may contain links to third-party websites. We're not responsible for the content, accuracy, or practices of those sites.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page. Continued use of the site after changes are posted means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of that state.

13. Contact Us

Questions about these Terms? Reach us at hello@sloomish.com.